Feel free to reach out to us at any time if you have any questions for us regarding your past present or future orders. We have agents active every weekday and even sometimes on weekends. Our average response time is 30 minutes during normal 10-6pm EST Business hours, however if there is a delay rest assured we will be with you as soon as possible.

We have a quality and satisfaction guarantee on our products detailed here, so you can confidently purchase from our website knowing that we will fix any of the problems that you encounter with our products in a timely and satisfactory manner.

We greatly appreciate your business and support as we are a small family-owned business growing at a much faster rate than we ever would have imagined and we are so grateful to you all for that!

To reach a resolution with your order as fast as possible, make sure to email from the same email you placed an order with, or provide enough information for them to find your order. ie: Name, order number, or shipping/billing address.

Thanks Bay Smokes Fam and we look forward to connecting with you 🙂